Returns & Refund Policy

Electrical Supplies Australia is operated by Always Prompt Repairs Pty Ltd. This policy outlines your rights and our process for returns, refunds and warranty claims.

Change of Mind Returns

We accept returns for change of mind within 14 days of receiving your order, subject to the following conditions:

Items must be unused, uninstalled and in original condition with all packaging intact.
Any warranty-void packaging or seals must be undamaged.
A 20% restocking fee applies to all change-of-mind returns. This will be deducted from your refund.
The original shipping cost is not refunded.
The cost of return freight is paid by the buyer. Items may be posted, couriered or dropped off at our warehouse. We do not offer a collection or pickup service for returns.

Drop-offs are accepted for returns; however, a refund, replacement or other remedy will not be provided at the time of drop-off. The item must first be inspected and tested by one of our technicians. Assessment may take up to 7 business days after we receive the item.

Change of mind returns do not apply to:

Products that have been used or installed.
Products that have been made, sourced or customised specifically for your order, including special-order parts not normally stocked.

Faulty, Damaged or Incorrect Items

If you believe an item is faulty, damaged in transit, or not what you ordered, please contact us as soon as reasonably practicable. We will assess the claim and provide next steps.

To lodge a claim:

Email [email protected] with your order number, name, delivery address and a description of the issue.
Include clear photos of the item, packaging and any visible fault or damage.
We will respond within 24-48 business hours with instructions. We may request further reasonable information, measurements or a technician’s report to assess the claim.

Where inspection is reasonably required, the buyer pays return freight upfront. The item may be posted, couriered or dropped off at our warehouse. A remedy is not provided at the time of drop-off: the item must first be inspected and tested by one of our technicians. Assessment may take up to 7 business days after we receive the item.

If we confirm that the item is faulty, damaged in transit, incorrect or otherwise does not meet a consumer guarantee, we will reimburse reasonable return freight and provide the applicable remedy. No restocking fee applies in those circumstances. If inspection does not confirm a fault or incorrect supply, or identifies misuse, installation damage, wear, an external appliance fault or another cause outside our responsibility, return freight remains the buyer’s responsibility.

Cancellations

You may cancel your order by emailing us before 11:00am AEST on the day of your order, as orders are packed and dispatched from 11:00am daily. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.

How Refunds Are Processed

Refunds are paid to the original payment method once we have received, inspected and tested the returned item and approved the claim. If a refund is approved, we will process it within up to 7 business days after the assessment is completed. Your bank, card issuer or payment provider may require additional time for the funds to appear in your account.

Spare Part Warranty

All spare parts purchased from Electrical Supplies Australia come with a 12-month warranty for domestic use, unless otherwise specified on the product listing.

To make a warranty claim:

Email [email protected] with your order number, name, address and a description of the fault.
We will respond within 24-48 business hours.
We may require the part to be returned to our warehouse for testing by a qualified technician. The assessment and return-freight process above applies. If the warranty claim is upheld, reasonable return postage costs will be reimbursed.

Returns address for all claims:

Electrical Supplies Australia
Unit 2/68-70 Parramatta Road
Underwood QLD 4119

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or overrides your rights under the Australian Consumer Law.

Contact Us

For any questions about returns, refunds or warranty claims:

Email: [email protected]
Phone: 07 4803 3341

For information about shipping and delivery, please see our Shipping Policy.